INNOVION

Client

A U.S.-based company in the shipping container trading industry

Challenge

The client needed to scale rapidly without inflating overhead costs. Labor expenses in the U.S. were limiting operational flexibility and profitability, especially across core functions such as sales, marketing, billing, accounting, and IT. They wanted a leaner model that could scale sustainably—without compromising performance.

Our Solution

We designed and executed a full offshoring strategy to transition key operational departments to the Philippines. This included:

• Rebuilding departmental workflows to function cohesively across borders
• Enabling full remote work, with optimized systems for home-based productivity.
• Engineering role-specific processes to ensure maximum labor efficiency.
• Integrating real-time dashboards and KPIs, giving leadership total visibility and control over performance—even at a distance.

Our approach combined process engineering with digital infrastructure design, allowing 50 remote employees to deliver enterprise-grade output.

The Impact

The results were transformative:

• Labor costs reduced by a factor of 10.
• Seamless operation of all major departments from the Philippines.
• 100% year-on-year revenue growth since 2022
• Over $12M in annual revenue driven by a compact, efficient team
• Industry-leading revenue-per-employee ratio in a traditionally high-overhead sector By redesigning their business model around efficiency, accountability, and data visibility, the company scaled faster—with fewer people, lower costs, and greater control.